Refund policy
Return & Refund Policy
Customer Support & Dispute Resolution
If you experience any issue with your order, you must contact our customer support team first at info@tooltrixco.com before initiating any chargeback or dispute with your bank.
We are committed to resolving any issue quickly and fairly. Unauthorized chargebacks or disputes without prior communication may delay the resolution process.
Cancellation
We accept order cancellations before the product has been shipped or produced. If the order is cancelled in time, you will receive a full refund.
Unfortunately, we cannot cancel an order once the product has been shipped.
Returns (If Applicable)
We accept returns on eligible products. Customers have the right to request a return within 30 days of delivery.
To qualify for a return:
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The item must be unused and in the same condition as when received.
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The item must be in its original packaging.
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Proof of purchase is required.
Please contact our Customer Service team at info@tooltrixco.com to obtain the correct return address before sending any item back.
Do not send the product back to the manufacturer.
The customer is responsible for return shipping costs.
No restocking fees will be charged.
Refunds (If Applicable)
Once we receive and inspect your returned item, we will send you an email to confirm receipt and inform you whether your refund has been approved.
If approved, your refund will be processed and automatically applied to your original method of payment within several business days.
Customers may keep all digital bonuses included with their purchase, even if the physical product is returned.
Late or Missing Refunds
If you haven’t received your refund:
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Check your bank account again.
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Contact your credit card company, as it may take some time before your refund is officially posted.
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Contact your bank, since processing times may vary.
If you have completed these steps and still have not received your refund, please contact us at info@tooltrixco.com.